Cancellation & Changes

Cancellation & Changes

Last Updated: September 18, 2025

At Fabritee, we understand that sometimes you may need to cancel or adjust your order. This policy outlines how cancellations and modifications work for purchases made on fabritee.com.

1. Cancellation Window

  • You may request to cancel or modify your order within 12 hours of placing it.

  • After 12 hours, orders are already being processed at our U.S. warehouse and cannot be canceled.

2. How to Request a Cancellation or Modification

To request a cancellation or change:

  • Send an email to [email protected] with the subject line:
    “Order Cancellation/Modification – Order #[Your Order Number]”.

  • Include in your message:

    • Your full name and order number.

    • Whether you want a full cancellation or specific changes (item, size, color).

Our customer support team will confirm if your request is eligible and respond promptly.

3. Post-Processing Cancellations

  • Once an order has been packed or shipped, it can no longer be canceled.

  • If you no longer want the item, you may follow our Return & Refund Policy after delivery.

4. Refunds for Canceled Orders

  • Approved cancellations made within the 12-hour window will be refunded in full to your original payment method.

  • Refunds typically take 3–5 business days to appear in your account, depending on your bank or payment provider.

5. Exceptions

  • Orders marked as Final Sale or Clearance cannot be canceled once confirmed.

  • Customized or altered items (if offered in the future) are non-cancellable after purchase.

6. Contact Information

For order cancellations or modifications, please contact:

  • Email: [email protected]

  • Phone: +1 (970) 616-0007

  • Address: 2507 Mountair Ln, Greeley, CO 80634, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

  • Response Time: Within 2 business hours during support hours