Return & Refund Policy

Return & Refund Policy

Last updated: September 18, 2025

At Fabritee, we aim to make returns, exchanges, and refunds straightforward and transparent. Please review the full policy below.


Quick Summary

  • Window: Returns & exchanges accepted within 30 days of delivery.

  • Condition: Items must be unworn, unwashed, and include original tags/packaging.

  • Defective/incorrect/damaged: Prepaid return label provided; replacement or refund at no cost.

  • Change of mind/size exchanges: Accepted within 30 days when items are in new condition; customer pays return shipping (you may use your own carrier or request our label—any label cost will be disclosed before you proceed).

  • Refund timeline: Typically 5–10 business days after we receive your return (details below).

  • Scope: Returns are processed for U.S. orders only.


1) Order Cancellation or Modification

Time frame

  • You may request a cancellation or modification within 12 hours of placing your order.

  • After 12 hours, orders enter processing and may no longer be canceled or changed.

How to request

  • Email [email protected] with subject: “Order Cancellation/Modification – Order #[Your Order Number]” and include your request details.


2) Eligibility & Conditions for Returns

Time frame & condition

  • Returns are accepted within 30 days of delivery (based on the carrier’s Delivered scan).

  • Items must be unused, unwashed, undamaged, and include all original tags/packaging.

  • A valid order number or packing slip is required.

Accepted reasons

  • Defective or damaged items.

  • Incorrect item/size/color shipped (our error).

  • Change of mind / size exchange (item must be in new, resaleable condition).

Final sale/clearance status is shown on the product page at time of purchase.


3) Return Authorization (RMA) & Process

Step 1 – Request approval (RMA)

  • Email [email protected] with subject: “Return Request – Order #[Your Order Number]”.

  • Include: the item(s) you wish to return, reason, and photos if the item is defective/damaged.

Step 2 – Receive instructions

  • If eligible, we’ll issue a Return Merchandise Authorization (RMA) and provide return instructions.

  • Returns require prior approval (RMA).

  • Ship to the RMA address provided in our approval email; this may differ from our office address.

Step 3 – Ship your return

  • Pack items securely with tags/packaging intact.

  • Ship using a trackable service; for high-value items, consider shipping insurance.

  • We are not responsible for returns lost in transit without tracking.


4) Defective, Incorrect, or Damaged Items (Our Error)

  • We provide a prepaid return label and cover return shipping.

  • After inspection, we will replace the item or issue a full refund at no cost.
    Examples: manufacturing defects; wrong size/color/style shipped; transit damage.


5) Change-of-Mind Returns & Size Exchanges

  • Accepted within 30 days when items are in new condition (unworn, unwashed, with all tags/packaging).

  • Return shipping is the customer’s responsibility.

  • You may use your own carrier or request our prepaid label (any label cost is disclosed before you proceed and, if used, deducted from the refund).

  • Replacement items (exchanges) ship after the return is received and approved.

  • Original shipping fees are non-refundable unless the return is due to our error.


6) Inspection & Refund Timeline

  • Inspection time: up to 2 business days after the carrier shows your return delivered to our facility.

  • Issue refund: within 3–5 business days after approval, to the original payment method when available; if the original method cannot be processed (e.g., closed account), we may issue store credit.

  • Bank/PayPal posting: typically 2–5 business days to appear on your statement (varies by provider).
    Typical total timeline: 5–10 business days after we receive your return.

If the timeframe has passed, please check with your bank/PayPal first; then contact [email protected] with your order number.


7) Non-Returnable Items

  • Final sale/clearance items.

  • Personalized/custom items (except if defective/incorrect).

  • Close-to-body garments (e.g., corsets) that are worn or washed (for hygiene reasons)

  • Items returned after 30 days of delivery.

  • Items missing tags/accessories or not in original, resaleable condition.

  • Unauthorized returns without prior approval (RMA).


8) Refund Method & Partial Refunds

  • Refunds are issued to the original payment method when available; if that method cannot be processed, we may issue store credit.

  • Where returns do not fully meet the conditions (e.g., minor wear, missing packaging/accessories), we may offer a partial refund or store credit; details (e.g., missing spare button/hanger; torn packaging but item unused) will be confirmed via email before finalizing.


9) Shipping Costs & Original Fees

  • Our error (defective/incorrect/damaged): we cover return shipping via a prepaid label.

  • Change-of-mind/exchanges: customer pays return shipping; if using our prepaid label, its actual cost/flat fee will be disclosed and deducted from the refund.

  • Original outbound shipping fees are non-refundable unless the return is due to our error.


10) U.S.-Only Scope

  • We currently process returns and exchanges for U.S. orders only (we do not accept international returns).


11) Contact Information

Email: [email protected]
Phone: +1 (970) 616-0007
Address: 2507 Mountair Ln, Greeley, CO 80634, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time)
Typical Reply: ~2 business hours during support hours


For shipping timelines, fees, and delivery areas, see our Shipping Policy.
For payment methods and tax, see our Payment Policy.