Return & Refund Policy
Last updated: September 18, 2025
At Fabritee, we aim to make returns, exchanges, and refunds straightforward and transparent. Please review the full policy below.
Quick Summary
Window: Returns & exchanges accepted within 30 days of delivery.
Condition: Items must be unworn, unwashed, and include original tags/packaging.
Defective/incorrect/damaged: Prepaid return label provided; replacement or refund at no cost.
Change of mind/size exchanges: Accepted within 30 days when items are in new condition; customer pays return shipping (you may use your own carrier or request our label—any label cost will be disclosed before you proceed).
Refund timeline: Typically 5–10 business days after we receive your return (details below).
Scope: Returns are processed for U.S. orders only.
1) Order Cancellation or Modification
Time frame
You may request a cancellation or modification within 12 hours of placing your order.
After 12 hours, orders enter processing and may no longer be canceled or changed.
How to request
Email [email protected] with subject: “Order Cancellation/Modification – Order #[Your Order Number]” and include your request details.
2) Eligibility & Conditions for Returns
Time frame & condition
Returns are accepted within 30 days of delivery (based on the carrier’s Delivered scan).
Items must be unused, unwashed, undamaged, and include all original tags/packaging.
A valid order number or packing slip is required.
Accepted reasons
Defective or damaged items.
Incorrect item/size/color shipped (our error).
Change of mind / size exchange (item must be in new, resaleable condition).
Final sale/clearance status is shown on the product page at time of purchase.
3) Return Authorization (RMA) & Process
Step 1 – Request approval (RMA)
Email [email protected] with subject: “Return Request – Order #[Your Order Number]”.
Include: the item(s) you wish to return, reason, and photos if the item is defective/damaged.
Step 2 – Receive instructions
If eligible, we’ll issue a Return Merchandise Authorization (RMA) and provide return instructions.
Returns require prior approval (RMA).
Ship to the RMA address provided in our approval email; this may differ from our office address.
Step 3 – Ship your return
Pack items securely with tags/packaging intact.
Ship using a trackable service; for high-value items, consider shipping insurance.
We are not responsible for returns lost in transit without tracking.
4) Defective, Incorrect, or Damaged Items (Our Error)
We provide a prepaid return label and cover return shipping.
After inspection, we will replace the item or issue a full refund at no cost.
Examples: manufacturing defects; wrong size/color/style shipped; transit damage.
5) Change-of-Mind Returns & Size Exchanges
Accepted within 30 days when items are in new condition (unworn, unwashed, with all tags/packaging).
Return shipping is the customer’s responsibility.
You may use your own carrier or request our prepaid label (any label cost is disclosed before you proceed and, if used, deducted from the refund).
Replacement items (exchanges) ship after the return is received and approved.
Original shipping fees are non-refundable unless the return is due to our error.
6) Inspection & Refund Timeline
Inspection time: up to 2 business days after the carrier shows your return delivered to our facility.
Issue refund: within 3–5 business days after approval, to the original payment method when available; if the original method cannot be processed (e.g., closed account), we may issue store credit.
Bank/PayPal posting: typically 2–5 business days to appear on your statement (varies by provider).
Typical total timeline: 5–10 business days after we receive your return.
If the timeframe has passed, please check with your bank/PayPal first; then contact [email protected] with your order number.
7) Non-Returnable Items
Final sale/clearance items.
Personalized/custom items (except if defective/incorrect).
Close-to-body garments (e.g., corsets) that are worn or washed (for hygiene reasons)
Items returned after 30 days of delivery.
Items missing tags/accessories or not in original, resaleable condition.
Unauthorized returns without prior approval (RMA).
8) Refund Method & Partial Refunds
Refunds are issued to the original payment method when available; if that method cannot be processed, we may issue store credit.
Where returns do not fully meet the conditions (e.g., minor wear, missing packaging/accessories), we may offer a partial refund or store credit; details (e.g., missing spare button/hanger; torn packaging but item unused) will be confirmed via email before finalizing.
9) Shipping Costs & Original Fees
Our error (defective/incorrect/damaged): we cover return shipping via a prepaid label.
Change-of-mind/exchanges: customer pays return shipping; if using our prepaid label, its actual cost/flat fee will be disclosed and deducted from the refund.
Original outbound shipping fees are non-refundable unless the return is due to our error.
10) U.S.-Only Scope
We currently process returns and exchanges for U.S. orders only (we do not accept international returns).
11) Contact Information
Email: [email protected]
Phone: +1 (970) 616-0007
Address: 2507 Mountair Ln, Greeley, CO 80634, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time)
Typical Reply: ~2 business hours during support hours
For shipping timelines, fees, and delivery areas, see our Shipping Policy.
For payment methods and tax, see our Payment Policy.